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Warranties & Policies

To activate the Limited Warranty on your Tippmann product, please register the product within thirty (30) days of the date of original retail sale.

The Limited Warranty for Tippmann Accessories does not require activation or registration; by registering the product, you activate the warranty for the accessories.

Duke Defence warrants to the original purchaser that it will make any repairs or replacements necessary to correct defects in material or workmanship, at no charge, for the product for a period of two (2) years from the date of original retail sale.

Further, Duke Defence warrants to the original purchaser that it will make any repairs or replacements necessary to correct defects in material or workmanship, at no charge, for Tippmann Accessories for a period of ninety (90) days from the date of original retail sale.

The warranty is dependent on the product being properly maintained, and warranty repairs only performed by Duke Defence.

This Limited Warranty is non-transferable, and it does not cover damage or defects to the product caused by (a) improper maintenance; (b) alteration or modification; (c) unauthorised repair; (d) accident; (e) abuse or misuse; (f) neglect or negligence; and/or (g) normal wear and tear.

Duke Defence does not authorise any person or representative to assume or grant any other warranty obligation with the sale of this product.

This is the only express warranty given with the purchase of this product; any and all other express warranties are disclaimed. The implied warranties of merchantability and fitness for a particular purpose are limited to the applicable limited warranty period set forth herein. No warranties, whether express or implied, shall apply after expiration of such period.

The sole and exclusive liability of Duke Defence, as an authorised Tippmann dealer, under this Limited Warranty shall be for the repair or replacement of any part or assembly determined to be defective in material or workmanship. Duke Defence, and by a association Tippmann, shall not be liable for, and you expressly disclaim, any direct, indirect, consequential or incidental damages (collectively, “Damages”) arising out of the sale or use of, or your inability to use, the product. No payment or other compensation will be made for damages, including injury to a person, property or loss of revenue which might be paid, incurred or sustained by reason of the failure of any part or assembly of the product.

Some states and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state or nation to nation.

When sending the product to Duke Defence for warranty or non-warranty repair:

  • If you have aftermarket parts on your product, please test the product with original stock parts before returning it for service or repair.
  • Always unload and remove the air supply from the product. Do not ship the air supply tank if it is not completely empty.
  • Ship the product to the Duke Defence address identified above.
  • Provide the date of purchase for the product, and proof of purchase for warranty repairs.
  • Briefly describe the repair requested.
  • Include your name, return address and a telephone number where you can be reached during normal business hours, if possible.
  • You must pre-pay postage and delivery charges where applicable.

 

Duke Defence makes every effort to complete its repair work within two weeks of receipt.

Duke Defence Systems provides easy, reliable, speedy service for all products under the Duke warranty.

Your first point of contact for warranty support is to contact the dealer or distributor from whom you purchased the product. Remember to retain your trade invoice or receipt for warranty purposes.

For repairs of products out of the warranty period, please contact Duke using the contact information below.

Duke Premium Defence is dedicated to quality products and outstanding service. In the unlikely event of a problem with Duke Products, our customer service personnel are available to assist you.

For customer service and/or other information, please contact us.

F.A.Q.

Most frequent questions and answers

The Tippmann A5/LE-900. The Tippmann LE-900 has been specifically developed for use in the law enforcement and security industry. This non-lethal weapon is capable of firing up to 900 rounds per minute without batteries or electronics. The LE-900 also boasts a metal response trigger, as well as a Cyclone Feed System.

The Tippmann Tipx Basic Pistol. Its compact design makes it an easily available protection device. With two magazines that can be loaded before use it will be ready when needed. For a smaller device that can fit into a handbag the JPX Jet Protector would be best. With two reloadable and ready to go pepper gel shots, it can be fired in case of an emergency with speed and accuracy. It is available in Green and Orange, with and without a laser.

Duke Pepper Balls are made with a combination of irritants including 1.1% Capsaicinoids (the active ingredient in chili peppers). They cause burning or stinging pain to the skin and, if ingested in large amounts by adults or small amounts by children, can produce nausea, vomiting, abdominal pain, and burning diarrhoea. Eye exposure produces intense tearing, pain, Conjunctivitis, and Blepharospasm.

All Tippmann markers have a 1 year warranty. We also have a fully equipped service Centre to deal with all repairs. The marker gets booked in and evaluated. The report is then sent to the client who gives the go ahead for servicing. Please note that the marker’s warranty will no longer be applicable once the marker has been stripped or its mechanical integrity been compromised.

The grenade is 40% filled with pepper powder. The same powder we use in our pepper balls. A 12g CO2 canister is placed inside the core of the grenade. Upon detonation of the grenade, a striker pin punctures the CO2 canister which lets the gas out to build up pressure. This pressure causes the grenade to explode, spreading an instant pepper cloud of about 5 meters across the room. When used outside, this cloud can stretch up to 10 meters depending on the environment (wind and humidity). The cores are all reusable and only the outer and CO2 canister needs to be replaced. We can supply you with both filled and unfilled outers as well as the CO2 canisters. We also sell loose trip wires and striking pins.

Non-lethal defence is the use of ground-breaking, effective non-lethal solutions which preserve life, instead of using lethal force in conflict or defence situations. Many armies worldwide are moving towards the use of non-lethal systems as the global call to engage in conflicts in a humane yet effective way grows. Non-lethal systems also complement lethal systems, as they can often be used to neutralize situations, thus negating the use for lethal force.

The law does not require a license for the use of the non-lethal weapons we distribute.

Duke Defence non-lethal weapons shoot projectiles at speeds of between 330 and 380 fps.

Our pistols are accurate at distances up to 20m, while our rifles are accurate at distances of between 25-30m.

This is dependent on the system you have chosen. For instance, the TiPX pistol is one of the non-lethal weapons we supply as part of the Pepperball System. This pistol punctures the gas on the first pull of the trigger, which means that the 12g gas canister used can last for years until the canister is punctured. Once you have punctured the canister, you will need to replace it. Rifles operate on refillable gas bottles, which lose pressure over time. This loss of pressure is determined by various factors, including where the bottle is stored, the temperature, and how old the seals are.

This is dependent on the system you have chosen. The TiPX pistol is one of the non-lethal weapons we supply as part of the Pepperball System. This pistol is supplied with two seven round magazines, giving you a total of 14 rounds.Rifles are either supplied with a hopper or loader, or can be upgraded with these attachments, which gives you 50 to 200 rounds.

No. The Duke Defence High Impact solid ball is made of glass and contains nylon.

No, they don’t because we don’t use the conventional ARAMID fibers.

Our soft body amour panels conform to SABS – SANS1658:2007 standard and has been successfully tested by the SABS ballistic laboratory in Pretoria.

We offer International NIJ Standard 01.01.04 Level II and IIIA protection, depending on your requirement. SABS Reports are available at your request

We are using – UHMPWE – Ultra-high-molecular-weight polyethylene. Which is up to 40% lighter with better ballistic protection and mobility.

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